Your first visit.
What happens on the day, what we need from you, and the few rules that keep every dog here safe.
On the day.
- Walk firstA short walk and a wee before you come in. Skip a big meal in the two hours before.
- Drop-off chatAbout ten minutes. We look at the coat, agree the cut and the price, and take a number we can reach you on.
- The groomTwo to three hours for most dogs. Breaks whenever they need one.
- CollectionWe text when they’re nearly ready and tell you how it went. Pay by card or cash.
Health and vaccinations.
Please bring your vaccination card on the first visit. We keep a copy on file.
We need
- Core vaccinations in date: distemper, parvovirus, hepatitis and leptospirosis.
- Kennel cough vaccine at least two weeks before daycare. Not needed for grooming only.
- Flea treatment within the last month.
- Puppies can come one week after their second vaccination.
Please keep them home if
- They’ve had sickness, diarrhoea or a cough in the last 48 hours.
- They’ve had surgery or stitches in the last two weeks, unless your vet says it’s fine.
- They’re in season. Grooming is fine, daycare isn’t.
- They have fleas. We’ll stop the groom and charge for a flea bath.
Nervous dogs welcome.
Some dogs find grooming hard. That’s fine. Tell us when you book, and we’ll give them a quiet slot and more time.
- Tell us about bites. If your dog has bitten or snapped before, we need to know. We may use a soft muzzle for nails or the face.
- We stop if it’s too much. If a dog is very stressed, we finish what’s safe and you pay only for that.
- No sedation. We don’t sedate dogs, and we can’t groom a dog a vet has sedated that day.
- Daycare is for dogs who like dogs. If the trial shows yours would rather not, we’ll say so kindly.
Puppies.
A puppy’s first groom shapes how they feel about every one after it. The puppy intro is 45 minutes: a bath, a gentle dry, a nail trim and a tidy round the eyes, with as many breaks as they need.
From 12 weeks, £25. Come back every four to six weeks until their first full groom.
Do I need to bring the vaccination card?
Yes, on the first visit. A photo of it is fine. We keep a copy and ask for the new one after each booster.
My vet does titre tests instead of boosters. Is that OK?
Yes. Bring the result from the last three years and we’ll keep a copy instead of the vaccination card.
Do you groom older dogs?
Yes. We let them sit or lie down, take more breaks and keep it shorter. Tell us about arthritis, heart problems or fits when you book.
How do I pay?
At collection, by card or cash. Daycare packs and gift cards can be paid online or at the salon.